2: Learning Objectives

  1. To develop an in-depth understanding of doctor-patient communication as an institutional verbal interaction;

  2. To develop an understanding of the CA transcription system;

  3. To develop an understanding of the three analytical themes;

  4. To develop analytical skills to use the three themes and the five analytical steps as guidance to analyse communication in doctor-patient consultations;

  5. To develop critical skills to reflect on your own communication or to critique others communication either in live situations or for recorded consultations.